What is an AI Shopping Assistant?

Think of an AI Shopping Assistant as your best sales associate that provides personalized recommendations and a personalized shopping experience 24/7. Instead of browsing endless product pages, shoppers can ask direct questions to an AI Shopping Assistant directly within the shopping experience. For example, let's say that a shopper clicks on an Instagram ad for a new nutritional supplement to help with sleep. She comes to your site to learn more and really wants to try something that will help her sleep better. She has tried other products and is concerned that this product will be the same. Past products have left her groggy in the morning and made it hard to stay asleep after falling asleep. With a chat bot that shopper can only ask questions about the store's shipping policies or return policies. She might be able to find generic FAQs, but those FAQs don't include the questions and answers that matter to her. Without Karley, she figures that the product is like all of the others and leaves. But, with the Karley AI Shopping Assistant, she can get answers to the questions that matter to her the most like:

• “Does it make me groggy the next day?”
• “Will it help me stay asleep after falling asleep?”
• “Does it have melatonin?”
• "Can you compare prices between buying a 30 day or 60 day supply?"

Karley responds in real time, pulling from your product descriptions, FAQs, user behavior, store data and past questions and answers. Karley can even help pull reviews on the product and compare the product to other similar products the shopper might have tried. After having her questions answered the shopper is excited to give the product a try and makes a purchase. Karley has provided the information that matters the most to the shopper and has increased your conversion rate by helping to overcome objections and concerns. The result? The shopper got a great product and you earned a new customer.

But one of the great things about the Karley AI Shopping Assistant is that she is always learning and getting better. Unlike stale Chatbots and FAQ sections, each interaction teaches Karley more about your customers, what matters most to them, and what keeps them from completing a purchase.

Why AI Powered Shopping Assistants Are Changing the E Commerce Game

Shoppers are impatient. They want to get answers to their questions quickly or they will simply move on. And, while chatbots can respond to your customers quickly, they have to be regularly trained and often can't go beyond basic canned questions and answers. The Karley AI Shopping Assistant responds immediately and with personalized answers based on what she knows about each shopper. By doing so, Karley:

• Boosts conversions — she answers the questions that are holding shoppers back from buying.
• Reduces support tickets — she reduces the repetitive questions that so often take up your team's time.
• Personalizes the shopping experience for each of your shoppers — she learns about your customers and tailors answers and recommendations for every shopper.
• Builds trust — she shows she cares about each of your shoppers and answers questions with accuracy and clarity.

Major e-commerce players already know how effective AI Shopping Assistants and other online shopping ai tools are. Amazon recently launched Rufus, its own AI Shopping Assistant powered by natural language processing and we are seeing other tools pop up among other big players in the online retail landscape. When we saw this we were excited to see the largest e-commerce company in the world embrace AI Shopping Assistants and we believe that these shouldn't just be reserved for the major players. That's why our AI Shopping Assistant is available for stores of all sizes, from independent brands to large retailers and service companies. And, as e-commerce operators ourselves, we know how difficult it can be to set up new tools and some ai assistants so we include set up and management of the Karley tool as part of our upper tier plans.

Meet Karley: Your Conversion-Driven AI Shopping Assistant

Karley was designed specifically to learn how to identify and overcome objections from your shoppers. She is friendly, smart and sales oriented while still being kind and helpful. Unlike stale chat bots and other AI Shopping Assistants, Karley tracks which questions and answers drive conversions and then prioritizes and optimizes those in a personalized way for each shopper. She predicts what matters most to each customer and helps him/her overcome the hesitations that keep them from buying.

Karley drives personalized shopping and boosts sales. Some of the key benefits of Karley is that she is:

• Always learning and getting better: Every conversation teaches Karley more about your customers — their needs, hesitations, and preferences. She constantly improves to predict the most important questions and provide better answers. This leads to increasing conversion rates over time.
• Conversion-focused ai assistant: Karley is friendly and helpful while learning which questions and answers drive conversions.
• Friendly and smart: Shoppers feel like they’re talking to a helpful friend rather than just another ai chatbot. Karley knows your products inside and out and takes the time to learn about your shoppers.
• Easy to setup: You can train and launch Karley in minutes, not weeks and you can add your own questions and answers at any time and have those be optimized by Karley.
• Able to create personalized experiences: As she learns, she can create a unique shopping experience and create personalized recommendations based on what she knows about a customers or a group of customers.

Not Just Another AI Chatbot

Chatbots sit in the corner of your site and usually just provide generalities. To go further and provide more custom questions and answers, you usually have to do all of the training. You have to set up sequences and determine what you think are the most important questions and and. And, while Karley is flexible enough to be placed anywhere within your store, she works best when included directly within your buyer's journey or shopping process. She can track your customer behavior, learn about what matters to each question, and then use generative ai and machine learning to provide questions and answers that drive improved customer engagement and conversions. She trains herself and set up is easy. Generative ai automatically creates the questions and answers and does so in a voice trained by the team at Karley to be friendly, helpful and sales oriented. Through predictive analytics and sentiment analysis, she can tailor which questions are served and how questions are answered. And, she can do this by focusing on individual product details, product assortments or your entire store.

Easy To Track & Optimize Based On Customer Data

Karley's dashboards makes it easy for data analysis and to quickly get valuable insights at the store and individual product level. Ecommerce companies and other conversion oriented companies can track which questions are driving conversions, quickly see the conversion uplift from Karley and optimize the experience. Within Karley, you can easily view your results across multiple stores or platforms, track user queries and custom questions, and compile additional actionable insights. You can also add additional product data and detailed information so that Karley can get even smarter about your products and you can tap into advanced capabilities.

Conversational Commerce

As a company we are looking to usher in a new era we call Conversational Commerce. We want to help shoppers engage with a store, get better answers to the questions holding them back from purchasing and feel that they are being treated as an individual rather than just another number. We believe this conversational commerce should be part of every buying journey and that ai tools will free people and companies up to do higher value work and built more meaningful relationships with their customers.

How Do You Get Started With Karley, The AI Assistant That Drives Conversions?

It's easy to have Karley start powering your online shopping and drive up conversions, customer satisfaction and customer loyalty. Unlike other AI agents and AI assistants, you have to do limited training as we handle that training for you. You an install Karley directly into your site or store or can use the company's Shopify app to make installation easy. Once you have installed the app, the Karley ai assistant will automatically start compiling questions and answers about each of your products. From there, you can add additional information about your products to further help accelerate Karley's artificial intelligence, generative ai and and customer data collection efforts. If you use an app like Shopify's Karley ai assistant app, Karley will automatically pull your store data and will monitor and learn from your customers while they are shopping online at your store. And, you can easily add Karley ai agents to many stores at once.

If you’re ready to increase conversions, reduce support load, and give your shoppers a reason to come back, it’s time to meet Karley. Add a friendly, smart, conversion oriented ai assistant today.

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